How Allure Medical Boosted Confirmations by 25% with Voiceoc’s AI

Allure Medical, with 14 offices, needed a better way to confirm appointments and reduce no-shows. Staff spent hours daily on manual calls a time-consuming, inefficient process. By partnering with Voiceoc, they introduced an AI-powered outbound system to automate confirmations and reminders, streamlining operations and improving patient communication.

Challenge: Inefficient Patient Communication Workflow

At Allure Medical, the front desk and call center teams were spending significant time manually calling patients to confirm next-day appointments and send reminders. This manual process:

  • Time-Intensive Process: Consumed hours of staff time each day.
  • Low Reliability: Increased risk of missed confirmations and no-shows.
  • Productivity Impact: Prevented staff from focusing on higher-value tasks.

Our Solution

Voiceoc implemented an automated outbound AI system integrated directly with Allure Medical’s EMR. The system intelligently handles:

  • Multi-Channel Outreach: Automated calls, texts, and emails to confirm unconfirmed appointments.
  • Timely Nudges: Reminders sent to patients with confirmed appointments.
  • Smart Response Handling: Real-time patient replies for rescheduling or confirming no human needed.

This fully automated cadence allowed Allure to reduce manual efforts while improving patient experience.

The Results: Efficiency Redefined

The impact of Voiceoc’s AI integration was clear and immediate:

Over 25%
Appointment Confirmation Rate
In 90 days of going live
Over 3,500
Calls Automated
On an average in a month
175+
Hours Saved Monthly
Staff bandwidth saved
150+
New Appointments Gained Monthly
From website through Web AI system

Beyond Numbers:
A Practice Transformed

Beyond these results, the practice experienced improved morale and patient delight, with older patients particularly impressed by the AI’s simplicity and responsiveness.

Why It Worked:

Smart Automation

Handles confirmations, reminders, and reschedules without staff involvement.

Staff Efficiency

Reduces manual effort and redirects focus to strategic tasks.

Seamless Integration

Works directly with Allure’s EMR for real-time accuracy.

Patient-Friendly UX

Multichannel outreach improves engagement and reduces no-shows.

Ready To Be The Next Success Story?

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