How 7 Day Dental Stopped Missed Calls & Freed Staff with Voiceoc AI

7 Day Dental, a leading multi-location group in California, faced rising call volumes that strained front desk operations. To handle patient inquiries efficiently without overloading staff, they partnered with Voiceoc to automate call handling with AI.

Challenge: Inbound Call Overload at 7 Day Dental

7 Day Dental was overwhelmed by a high volume of inbound calls both during clinic hours and after hours. This led to:

  • Missed Calls & Frustrated Patients: Frequent unanswered calls led to dissatisfaction during clinic hours.
  • Costly After-Hours Support: Heavy reliance on an expensive answering service to handle calls after-hours.
  • Overburdened Staff: Team struggled to manage calls while handling in-clinic responsibilities.

Our Solution

Voiceoc implemented its AI receptionist to take over unattended inbound calls for:

  • Daytime Gaps: Missed or unanswered calls during working hours.
  • After-Hours Dependency: 100% of appointment and support calls handled after-hours.

This fully automated solution ensures that every caller receives prompt, human-like assistance round the clock.

The Results: Efficiency Redefined

The impact of Voiceoc’s AI receptionist was clear and immediate:

1,700
Calls Handled By AI
On an average each month
100
Appointment Calls
Recovered on an average per month
9,800
Minutes Saved
Over 5 Months. Saved staff bandwidth
100%
Reduction In Missed Calls & Wait Time
No more missed calls & wait time

Beyond Numbers:
A Practice Transformed

Beyond these results, the practice experienced improved morale and patient delight, with older patients particularly impressed by the AI’s simplicity and responsiveness.

Why It Worked:

24/7 Automation

No call goes unanswered during or after hours.

Scalable Efficiency

AI handles unlimited calls without extra cost.

Seamless Booking

Appointments are scheduled or transferred in real time.

Staff Relief

Front-desk can focus entirely on in-clinic tasks.

Ready To Be The Next Success Story?

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Contact:

info@voiceoc.com302.244.1145

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Expert Dojo,

395 Santa Monica Pl #308,
Santa Monica, CA 90401
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