Cut Down Workload Reduce Your Support Costs

Your front desk team is spending hours with patients on calls and texts for the same things leading to inefficiency, long wait times and overflowing voicemail. Transform this today with Voiceoc’s Generative AI powered Voice & Text AI assistant.

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AriseHealth logoOE logo2020INC logoEphicient logoEphicient logoThe Paak logoToogether logo
SUCCESS STORIES

"Voiceoc could provide everything we were looking for in a solution and as a business partner"

Voiceoc is dedicated to ensuring your needs are met; they are easily accessible and will continue to customize your organization’s individualized Voiceoc solution.

Patrick Dasoberi

Michael Delac, CMPE

COO at Fairfax Colon & Rectal Surgery
SUCCESS STORIES

"I would highly recommend Voiceoc to any client in the medical or appointment setting space"

Using Voiceoc, we have saved on labor costs and freed up agent bandwidth to focus on higher revenue generating tasks. In addition, the feedback from our patients in terms of ease to reschedule and book new appointments has been overwhelmingly positive.

Patrick Dasoberi

Scott I. Solomon

Director of Call Center and Business, Development @ Allure Medical
SUCCESS STORIES

"Voiceoc’s AI receptionist has been a game-changer"

Voiceoc has completely eliminated missed calls and long wait times, while freeing up our staff to focus on in-clinic work without the constant pressure of managing phones. In just 5 months, we saved over 9,800 minutes of call handling time and recovered nearly 100 missed appointment calls each month.

Patrick Dasoberi

Dr. Chuck Le

Owner @ 7 Day Dental

SUCCESS STORIES

"Voiceoc could provide everything we were looking for in a solution and as a business partner"

Voiceoc is dedicated to ensuring your needs are met; they are easily accessible and will continue to customize your organization’s individualized Voiceoc solution.

Michael Delac, CMPE

COO at Fairfax Colon & Rectal Surgery

Conversational AI Built For Enterprises Of All Sizes

Integrated With Your EHR, Voiceoc Automates All Your Patient Interactions

Human-like Voice & Text AI Assistant That Can Handle Unlimited Patient Interactions Simultaneously 24x7. It Integrates With Your EHR & Delivers Assistance Over Call Center System, Website, SMS And More.

Automate Appointment Related Outbound Calls

Save Time And Reduce Appointment No-Show

Automate outbound calls & texts to your patients for appointment reminders, confirmations and other related interactions in seconds.

Extended Functionalities

Drive Patient Engagement To The Next Level!

Voiceoc is loaded with the features that you would need to deliver a personalised & quick support to your patients 24x7

Human-like AI Experience

Say bye to ‘Robotic’ bots. Voiceoc communicates to your patients the way your front desk team member would do.

Seamless Human Handoff

Voiceoc is engineered to handle 90-95% incoming queries through AI and can intelligently direct the patients to the right agent as and when required. This guarantees an uninterrupted patient experience without any compromises.

Agents Can Revert by speech inputs

Agents Can Save Time By Communicating Through Voice Notes Instead Of Typing On The Dashboard.

Text AI Supports All languages

Enable your patients to interact in their preferred language—be it Spanish, Chinese, Hindi, Arabic, or any other—across Voiceoc SMS and Web AI assistant platforms.

Integrates With Your EMR

Voiceoc can integrate with your EMR system to automate the entire process of patient record identification, appointment booking, and prescription support, reducing the need for staff intervention.

Quick Setup And Go Live

You can go live with Voiceoc in days and start reaping benefits by cutting down calls volume and improving front desk efficiency.

Gain Actionable Insights

Voiceoc dashboard lets you uncover actionable insights that can help you understand your patient behavior, discover areas of improvement and a lot more.
SUCCESS STORIES

“Fantastic, Innovative & Human-like AI experience”

Voiceoc team helped us overcome one of the biggest challenges that we had which was todeliver immediate & personalized support to our patients and drive more bookings. The AI was very smart and gave a human-like experience to all our patients. It automated our entire process of appointment booking, customer support, and feedback.

Patrick Dasoberi

Patrick Dasoberi

Chief Technology Officer at CarePoint
SUCCESS STORIES

“Voiceoc AI helped us deliver exceptional experience to our patients”

Voiceoc has robust features that fulfil all our needs. The team is very proactive and has
been very flexible with us. They have worked as a true partner and made sure that we get
value out of it. Voiceoc integration ecosystem is also very strong and that helped us make
the system live for use quickly.

Joji K Mathews

Joji K Mathews

Head Of Information Technology at KIMS Healthcare
SUCCESS STORIES

“Voiceoc Helped Us Reduce Our Missed Calls By 77% & Save Money”

With Voiceoc’s AI system, we were able to reduce our missed calls by 77% and leave offices
empty when no providers were in for that day, saving us money.

Joji K Mathews

Dr. Daniel Roshan, MD, FACOG, FACS

CEO at Rosh Maternal-Fetal Medicine
SUCCESS STORIES

“We're glad to have partnered with Voiceoc”

The conversational AI system helped us reduce incoming calls traffic and increase bookings.
Within a few months we could see the system handling close to 20% of our traffic.

Nadim Navde

Information Technology Director at Bahrain Specialist Hospital
SUCCESS STORIES

“Best conversational AI for healthcare space”

Voiceoc team was very proactive. They designed a complete conversational
AI an helped us grow new booking & reduce calls traffic by 18%.

Dishant Gupta

Dishant Gupta

Associate General Manager at MAX Lab

Our Numbers Speak For Themselves

g2-logo

1 Million +

Monthly Patient Conversations

7x - 10.6x

ROI Achieved

91.37 %

Avg. Patient Satisfaction Score

90-95 %

Patient Queries Handled By AI

Voiceoc: Smartest Conversational AI For Hospitals & Labs To Engage With Their Patients

Voiceoc:
Smartest Converational AI For Hospitals to Engage With Patients

Top 30

Ranked Amongst “Top 30 startups”
by Inc 42 media in the month of April 2022

ROI calculator

Measure Your
Success Now

Discover potential ROI savings by implementing Voiceoc AI assistant.

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LLM Powered AI Assistant

Integrated With ChatGPT To Provide Reliable
Information To All Your Patient’s Questions

Harness the fusion of large language models with Voiceoc's unparalleled clarity. With GPT-4, enjoy limitless search and FAQ functionalities, revolutionising patient support. Deliver precise responses instantly while retaining complete control.

Integrated With GPT-4 To Provide Reliable Information To All Your Patient’s
Questions
Security

Voiceoc Is HIPAA Compliant And Committed To Data Privacy & Security

eBook AND BLOGS

Latest Reads From Voiceoc

July 9, 2025

AI Doesn’t Just Answer – It Listens: How Smart Bots Enhance Patient Trust

At this time, the health industry is becoming increasingly digital, and patients are not looking for instant answers; they just need the right understanding to focus on. 

From appointment scheduling to health inquiries, patients want to receive information in the right manner. This is where smart chatbots are transforming the entire healthcare sector. 

Fill up the form and get 30-min free consultation on Healthcare virtual assistant!

No longer reactive tools, today’s AI healthcare bots are proactive, empathetic, and intelligent, designed to listen, interpret, and respond with context and care. 

In this blog, we are going to explore AI patient engagement, where trust begins with a conversation. 

From FAQ Machines to Smart Companions

Traditional chatbots served a purpose; they offered canned responses to frequently asked questions. But they lacked the nuance needed in healthcare interactions, where anxiety, urgency, and personal context shape every conversation.

Enter smart bots powered by Natural Language Processing (NLP), sentiment analysis, and contextual AI. These advanced systems don’t just recognize words — they understand tone, intent, and patient emotion.

Imagine a patient saying, “I’m scared about my symptoms.”
A rule-based bot might ignore the emotion.
A smart healthcare bot acknowledges it: “I understand this can be overwhelming. Let me help you find the right care.”

This shift, from responding to listening, is what builds patient trust.

The Psychology of Trust in Healthcare AI

In human care, trust is built through empathy, accuracy, and responsiveness. The same principles apply to AI interactions. When patients feel understood, not judged, and receive quick, reliable information, they’re more likely to trust the system — and by extension, the provider behind it.

Key ways smart bots build trust:

  • Empathetic Language Models – Using NLP to mirror patient sentiment and tone.
  • Context Retention – Understanding follow-up questions without restarting the conversation.
  • 24/7 Availability – Always present, reducing patient anxiety during emergencies.
  • Data Privacy and Compliance – Assuring patients their data is secure (HIPAA/GDPR compliance).

Voiceoc: The AI That Listens Like a Human

At the forefront of this transformation is Voiceoc, a conversational AI platform purpose-built for healthcare. More than just an appointment bot, Voiceoc acts as a virtual healthcare receptionist, capable of understanding patient concerns and delivering personalized, human-like responses across text and voice.

Why Voiceoc earns patient trust:

  • Natural Conversations – Trained on real healthcare interactions to deliver empathetic and intelligent dialogue.
  • Follow-up Logic – Handles complex patient journeys with multi-step understanding.
  • Omnichannel Support – Integrated across WhatsApp, website, and in-clinic kiosks.
  • Secure & Compliant – Built with strict data protection standards, ensuring patient confidence.

From booking to post-consultation, Voiceoc listens, guides, and supports, building a digital experience that patients want to use.

Real-World Impact: What Happens When AI Listens?

Healthcare providers using smart bots like Voiceoc have reported:

  • 30–50% drop in patient no-shows thanks to proactive reminders and follow-ups.
  • 60% reduction in call center load, freeing up human staff for critical tasks.
  • Higher patient satisfaction scores, driven by fast, friendly, and contextual communication.

This is not just automation, it’s transformation.

Looking Ahead: Listening is the New Leading

In 2025 and beyond, the healthcare systems that will thrive are those that listen first. Whether it’s through voice AI or intelligent chatbots, patient-first communication is no longer a “nice-to-have”; it’s the core of modern care delivery.

Smart bots don’t replace humans; they amplify them.
By blending empathy with efficiency, platforms like Voiceoc are proving that AI can earn patient trust, one meaningful conversation at a time.

Conclusion

When AI listens, patients feel valued.
When patients feel valued, they trust.
When trust exists, care improves.

If your clinic or hospital is ready to move beyond static chatbots and into the future of empathetic, intelligent engagement, Voiceoc is your partner in care.

Learn more
eBook
Cost Reduction and Efficiency Gains from AI at the Front Desk
This eBook dives deep into how cutting-edge AI solutions, like Voiceoc, are reshaping front desk management for the better.
Get the eBook

SUCCESS STORIES

"70% queries were automated"

Out BOT AI saw some great responses & traction in Q1. Over 70% queries were managed by the bot & engaged thousands of customers monthly.

Rubina Memon

DGM Service Quality & Process Excellence at Agilus Diagnostics

Improve Front Desk Efficiency

Cut Down Support Costs & Improve Patient Experience