How Voiceoc Helps KSA Based Diagnostics Company Generate $68,256 Worth Test Bookings Per Month & Reduced Customer Care Calls By 21%

Business:

Diagnostics

Region:

KSA

Locations:

30+

About The Diagnostic Company

It is one of the largest and well known diagnostic company of KSA having branches at 30+ locations.

Challenges

The diagnostic industry is a very competitive industry. This diagnostic company was looking for a technical solution that can help them outpace their competitors in terms of delivering better experience to their patients which would further help them to grow daily bookings. The company was also looking for a solution that can help them reduce the hundreds of redundant calls that they were receiving at the call centre.

Solution

Voiceoc team had a detailed discussion with the marketing team of this diagnostic company to understand all the challenges and the competitive landscape. It was evident that the industry was very competitive and therefore, we had to design a conversational AI that can deliver significant delta difference in terms of providing experience to the patients. Voiceoc team also had a detailed discussion with the customer care team to understand common set of queries. Based on this understanding, Voiceoc designed the conversational AI that would enable patients to book tests, pull lab reports, locate nearest branch & much more in less than 20 seconds.

Key Use Cases

Business Impact

7,700+

Patients interacting per month
out of which 96% patient interactions were in Arabic language

$68,256
(INR 56,22,000)

Worth bookings generated per month

3,300+

Patients pulled their latest & historical reports in less than 15 seconds

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