Voiceoc Helps India Based Diagnostics Company Generate $57,700 Worth Bookings Per Month & Save 3,200+ Man Hours Per Month

Business:

Diagnostics

Region:

India

Locations:

500+

About The Diagnostic Company

It is one of the largest chain of diagnostic laboratories in India having a network of 5000+ collection centres pan India.

Challenges

The company recognised a need to grow patient bookings, provide quick support to its patients & reduce the calls at customer care department. Moreover, the company wanted to ensure that all its patients are served 24/7 in the most personalised manner.

Solution

Voiceoc team did a thorough research on the working ecosystem of this diagnostic company and designed a ‘conversational WhatsApp AI’ that was trained on millions of conversational data points & allowed patients to book test, checkout lab reports, locate nearest center, get queries resolved & avail offers in seconds without any manual intervention. The system was also end to end integrated with the backend LIMS to pull & push patient data in real time.

Key Use Cases

Business Impact

32,000+

Patients interacting per month

$57,700 (INR 47,49,000)

Worth bookings generated per month

3,204

Man Hours saved each month via automation

37%

Patient interactions handled outside working hours

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