Voiceoc Helps Bahrain Based Hospital Generate $10,200 Worth Bookings In Just 1 Week From The Launch & Handle 17% Customer Care Calls Traffic

Business:

Hospital

Region:

Bahrain

Locations:

2+

About The Hospital

A relatively new hospital based out of Bahrain which is known for its diversity of doctors, specialities & quality care.

Challenges

The hospital industry is very competitive in Bahrain. This hospital is known for delivering superior experience to its patients however, the conventional appointment booking process & minutes of waiting on customer care calls was hurting the brand image. To counter this challenge, this hospital was actively looking for a technical solution that can help them grow bookings, provide personalised care to its patients & reduce waiting time at the customer care department.

Solution

Voiceoc team had a detailed discussion with the relevant stakeholders of hospital regarding the challenges faced & accordingly designed a ‘conversational WhatsApp AI’ that was trained to help patients book appointments, pull out lab results, get queries answered, discover offers and a lot more. The complete system was trained on millions of conversational data points and was designed to interact both in English & Arabic language.

Key Use Cases

Business Impact

840+

Patients interacted in just 1 week

$10,200 (INR 8,40,666 )

Worth bookings generated in just 1 week from the launch

17%

Customer care calls handled

87.08%

Patient satisfaction score achieved within a week from launch

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