Make Best Use of Patient Conversation Data to Understand More About Your Patients & Grow the
Business
Get an abstract view of how your patients are interacting with conversational AI and get answers to questions that matter most to your business in real time
Understand your patient behaviour by getting answers to the most critical questions such as – for what service is my patient requesting my service for? At what points are my patients dropping off in the middle of conversation? What has been their experience in interacting with AI? Etc.
Our sentiment analysis engine helps you to deep dive and understand overall sentiments of the patients towards your company.
With the click of a button, you can download the entire conversation data in a clean excel format so that your team can further run analysis and draw more insights out of it quickly.
Understand what can be done to enhance customer care agent productivity
Voiceoc AI engine has been designed in a way that as & when required, patient chats are transferred to customer care agents. On an average, 90-95% patient inquiries are handled by AI and the remaining goes to the agent and therefore, maintaining good experience becomes critical not just from AI side but also from the agent side.
Our system helps you track all the minute activities of your agents on a day to day basis so that you can easily manage their productivity. Additionally, the system allows you to track the average time it takes for the agents to revert to patients, feedback ratings of each agent and a lot more.
Get all the insights right in your email inbox
We understand how important it is for you to track all the insights in real time.
Our ‘Email Analytics’ feature enables you to receive all the patient insights that are reflected on your dashboard right into your email inbox in the form of regular alerts.
Our Clients’
Experience
Zulfiqar ShaikhCOO at Al Borg Diagnostics
“We were delighted to have Voiceoc as our technology partner in this project. Look forward to many more projects in near future”
Rubina MemonCustomer Experience at SRL
“Our BOT AI saw some great responses & traction in Q1. Over 70% queries were managed by the BOT & engaged thousands of customers monthly.”
Fahami KareemIT Manager at Aster DM Healthcare
“Great support from Voiceoc Team! Voiceoc did a great job in integrating the WhatsApp AI bot with our HIS. Voiceoc AI bot has helped us generate new OPD bookings and strengthen engagement with our patients."
Sumith KumarMarketing Manager at Aster Al Raffah Hospital, Oman
“Strongly recommend Voiceoc! Voiceoc system's ability to interact seamlessly both in English & Arabic helped us a lot to delight our patients. The system helped us increase new OPD bookings month on month, pull lab reports in seconds and improve our NPS.”
Dishant GuptaAGM IT at Max Lab
"Probably the best conversational AI for healthcare space. Voiceoc team was very proactive. They designed a complete conversational AI on WhatsApp and it helped us significantly to grow new home test bookings and reduce customer care calls by 18% ”
Aashima SodhiAssistant Manager Marketing At Max Healthcare
“We're glad that we partnered with Voiceoc. The system has proved to help us immensely in growing test bookings and providing quick support to our patients. The campaign management system of Voiceoc helped us significantly improve our conversion rate.”
Get Started with Your
Personalised Demo
+91 - 9310154231 / +91 - 9560743210
info@voiceoc.com
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